FREQUENTLY ASKED QUESTIONS
Is there a minimum order amount?
Yes! Our minimum order amount is £15.
Do you offer a postal service?
We do! We can now post across the U.K. Currently the only product we can post is our "Postal Chocolate Box". Due to the nature of a lot of our cakes and treats we are unable to post everything you see on our site!
Do you offer a local delivery service?
We're located in Bournemouth and offer free delivery within a 8km radius.
However, if you are only just out of our local delivery area we may still be able to get to you so contact us to check.
Do you offer a collection service?
Yes we do! simply place your order and we'll contact you to arrange a collection day and time. We require 72 hours notice for all collections. If you need your treats within 72 hours of placing your order please contact us first to ensure we can do this for you.
When can I order?
For our local Friday hand delivery service please place your orders by midnight Thursday. Orders placed after this time will be delivered the following Friday. For our postal service please place your orders by midnight Monday.
When can I expect my order for local delivery?
We provide a weekly delivery service every Friday between 4 - 6pm.
For special occasion orders over £30 we are able to deliver on a day of the week that suits you. We will contact you to arrange a delivery time. We do ask that you give us a minimum of 72 hours notice for all special occasion orders, although we may be able to accommodate last minute orders so it is always worth contacting us to find out!
When can I expect my postal order?
For orders placed by midnight on a Monday we will post your goodies on the Tuesday. If you have ordered just one chocolate box we will send that via 1st class Royal Mail which aims to deliver to you on the next working day. The measurements of this package are 21cm width x 3cm thick and will fit through most letter boxes.
Orders for more than 1 chocolate box will posted via Royal Mail Tracked 24 which aims to deliver to you on the next working day. With this you will receive SMS or email notifications so you can track your delivery, you also have the option for your package to be left in a safe place if you're not there to receive the delivery.
How do I store my treats?
Our cakes and treats will usually be delivered frozen. Given the raw nature of them this is the only way we can ensure they'll arrive in one piece! All sweet treats are best stored in the fridge or frozen on delivery if you intend on taking your time to enjoy them. Remove your whole cake from the freezer 1 hour before you wish to enjoy it. Mini cheesecakes need 30 minutes - 1 hour to defrost and chocolate bars take 15-20 minutes to thaw from the freezer OR eat them straight from the freezer for a delicious extra chewiness!
*For postal deliveries we'd recommend popping your choc box straight in the fridge for an hour or so before tasting, just to let them firm up a bit after their journey :-)
What if I'm not home when you deliver?
For local deliveries please let us know a safe place to leave your delivery (ideally, a cool box or something similar in a shady location). If you aren't home and haven't advised us of a safe place we will keep hold of your order and will be in touch to arrange a convenient time for you to collect from us. Unfortunately, due to us offering free delivery and our other work and family commitments we are not able to deliver a second time.